Your Privacy Is Our Commitment
Every piece of your information on the ra444 platform is kept with the highest level of protection. This policy explains how we collect, store, and use your personal data.
Introduction & Scope
ra444 ("we", "our", "platform") operates a secure and reliable online casino and sports betting service for players in Bangladesh. This privacy policy describes what personal information we collect when you use our website, mobile platform, or related services, why we collect it, how we store it, and what rights you have over your information.
By using this platform or registering an account, you are considered to have agreed to the terms of this privacy policy. This policy should be read together with our Terms & Conditions, and both documents complement each other.
What Types of Information We Collect
ra444 collects various types of information in order to provide its services. The details are set out below:
2.1 Information You Provide Directly
This includes information you give us yourself:
- Full name and date of birth (for age verification — for players aged 21+ only)
- Email address and mobile number
- Login credentials (username and encrypted password)
- Documents submitted for identity verification (national ID card, etc.)
- Financial information — the bKash, Nagad, or Rocket mobile number used for transactions
2.2 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system information
- Site usage patterns and navigation paths
- Login duration and session-related information
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
For every deposit and withdrawal, the transaction amount, time, method (bKash, Nagad, or Rocket), and reference number are recorded. This information is used for financial protection and fraud prevention.
Purpose of Data Use
The information collected is used for the following purposes:
- Account management: To create, verify, and maintain your ra444 account.
- Service delivery: To complete gaming activity, process bonuses, and handle financial transactions.
- Identity verification: To prevent fraud and confirm age (21+ years).
- Financial protection: To comply with anti-money laundering (AML) regulations.
- Customer support: To resolve your issues and provide assistance.
- Platform improvement: To analyse usage patterns and improve service quality.
- Responsible gaming: To identify unusual or high-risk gaming behaviour.
- Legal obligations: To meet applicable laws and regulatory requirements.
Cookies & Tracking Technologies
ra444 uses cookies and similar technologies to operate the website properly. Cookies are small pieces of data stored in your browser that help improve your experience.
4.1 Essential Cookies
These cookies are essential for the platform's basic functionality — such as maintaining login sessions, verifying security tokens, and preventing fraud. Without them, the platform will not work properly.
4.2 Functional Cookies
These cookies are used to remember your preferences (such as language selection and game settings), ensuring a personalised experience on every visit.
4.3 Analytical Cookies
These cookies are used to collect anonymous statistics for monitoring and improving platform performance. They do not contain any personally identifiable information.
You can control cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some platform features to stop working properly.
Data Sharing with Third Parties
ra444 may share your information with third parties in limited and specific circumstances. Those circumstances are detailed below:
5.1 Payment Processors
The necessary transaction information is shared with bKash, Nagad, and Rocket to process your financial transactions (deposits and withdrawals). This information is used solely for transaction verification and is governed by each payment provider's own privacy policy.
5.2 Technology Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe) may receive minimal technical data in order to deliver their gaming services. This data is used to ensure game fairness and performance.
5.3 Legal Obligations
If we receive a lawful request from legal authorities, courts, or regulatory bodies, we are required to provide the necessary information. In such cases, we always provide only the specific information that has been requested.
5.4 Security Investigations
Information may be shared with relevant authorities to detect and investigate fraud, identity theft, or any other criminal activity.
Data Retention & Security
6.1 Retention Period
All personal information is retained for as long as your account is active. Even after an account is closed or deleted, certain information may be kept for a specified period due to legal obligations, financial record-keeping, and dispute resolution needs. Once the retention period has ended, the data is securely deleted.
6.2 Security Measures
ra444 maintains industry-standard security measures to protect your information:
- 256-bit SSL encryption — all data transfers are secured
- Password hashing — your password is never stored in plain text
- Two-factor authentication (2FA) option for accounts
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised staff can access personal information
- Data backup and disaster recovery planning
Your Data Rights
As a user of the ra444 platform, you have the following rights over your own information:
7.1 Right to Access
You may request to know what information we hold about you. We will provide this information within a reasonable timeframe.
7.2 Right to Correction
If any of your information is inaccurate, you may request a correction. Information can be updated directly from your account settings or through our support team.
7.3 Right to Deletion
In certain circumstances, you may request that your account and associated information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Restrict Processing
You may request that your information be restricted from use for specific purposes — for example, to opt out of marketing communications.
7.5 Right to Data Portability
You may request a structured, machine-readable copy of your personal information, which you can transfer elsewhere.
To exercise any of the above rights, please contact our support team. We will respond to your request as quickly as possible after receiving it.
Responsible Gaming & Data Protection
ra444 places the highest importance on responsible gaming. We use your gaming behaviour data to identify potentially problematic patterns and to provide support where needed.
If you wish to limit your gaming at any time or choose self-exclusion, please visit our Responsible Gaming page. These decisions are handled with complete confidentiality.
Information collected as part of responsible gaming activities is used solely for your protection and is never used for marketing or any other commercial purpose.
Policy Changes & Updates
ra444 reserves the right to update this privacy policy from time to time as needed. Changes will be published on this page, and for significant changes we will send a notification to your registered email address.
You are advised to review this page regularly so that you remain informed about the latest policy. Continued use of the platform after a new policy is published will be considered as your acceptance of the updated policy.
9.1 Relationship with Other Policies
This privacy policy is consistent with our other documents:
- Terms & Conditions — terms governing the overall use of the service
- Responsible Gaming — safe gaming guidelines and limits
- About Us — introduction to the ra444 platform
Have Questions About Privacy?
Contact us for any questions about your data protection or this policy. The ra444 support team is available 24/7.
Remember Your Rights:
- The right to access and correct your information
- The right to opt out of marketing communications
- The right to request account closure